Effective Date: 02 December 2024

Welcome to Medimore Medical Supplies! Please read these Terms and Conditions carefully as they govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms and Conditions.
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1. Refund and Return Policy
We offer a wide range of high-quality healthcare products, including consumables, diagnostic tools, medical equipment, mobility aids, surgical instruments, safety wear, ophthalmic supplies, essential medical items, IUDs, and condoms. Trust us for your healthcare solutions.

We strive to ensure customer satisfaction with a clear Refund and Return Policy:

Eligibility for Returns: Products must be unused, unopened, and in original packaging.
Non-returnable Items: For hygiene and safety reasons, some items (e.g., gloves, syringes) cannot be returned.
Refund Process: Approved returns will be inspected, and refunds will be processed to the original payment method.

Additionally, we can exchange or provide credit notes for certain items. However, exchanges or credits are not offered for bulk or wholesale purchases.
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2. Shipping and Delivery Policy
We aim to deliver your products quickly and securely.
Lead Times: Lead times vary by product. Most are ready within 1-2 days for client collection at our dispatch office, or you can send your own courier.
Delivery Fees: Delivery fees apply to small orders, depending on the item and location.
Delivery Times: Orders are processed promptly and shipped via trusted carriers. Delivery times may vary based on location.
Shipping Costs: Calculated at checkout.
Order Tracking: A tracking number will be provided after dispatch.
Damaged or Lost Items: If your order is damaged or goes missing during transit, contact us within the specified timeframe for resolution.
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3. Terms and Conditions of Sale
•Order Acceptance: Your order is an offer to purchase products from Medimore Medical Supplies. We reserve the right to accept or reject any order for any reason.
•Payment: Full payment is required before shipment of goods unless otherwise agreed upon.
•Pricing: All prices are subject to change without notice. However, once you’ve placed an order, the price at the time of order will be honoured.
•Product Availability: We make every effort to ensure product availability, but stock may vary. You will be notified if a product is out of stock or unavailable.
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4. Warranty Policy
Warranty Coverage: We offer warranties only on select equipment, as most of our items are perishable. Warranties cover defects in materials and workmanship, with terms varying by product and as stated by the manufacturer.
Claims Process: If your product is covered by warranty and found to be defective, please contact us with proof of purchase for instructions on returning or replacing the item.
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5. Product Safety Policy
At Medimore Medical Supplies, safety is our priority.
•Compliance: All products we supply meet industry standards and relevant regulations.
•Quality Assurance: We regularly inspect products to ensure they meet our quality and safety standards.
•Hazardous Materials: Any hazardous items will be clearly marked, and we will provide information on their safe handling and disposal.
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6. Ethical Sourcing and Supplier Policy
We are committed to ensuring that our products are sourced ethically.
•Supplier Standards: We work only with suppliers who adhere to ethical labour practices, comply with local and international regulations, and prioritize environmental sustainability.
•Fair Trade: We aim to support suppliers who engage in fair trade practices and provide safe working conditions for their employees.
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7. Complaints and Feedback Policy
We value your feedback and aim to resolve any concerns promptly.
•Submitting Complaints: If you have any issues with our products or services, please contact us at sales@medimore.co.za
•Resolution: We will investigate your complaint and get back to you with a solution within the same day.
•Feedback: We welcome suggestions and feedback to help us improve our service and product offerings.
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8. Employee and Workplace Policies
Medimore Medical Supplies is dedicated to maintaining a respectful, safe, and productive workplace.
•Code of Conduct: Employees are expected to act with professionalism, integrity, and respect for one another.
•Health and Safety: We follow health and safety guidelines to ensure a safe working environment for all employees and visitors.
•Anti-Discrimination: We are committed to providing a workplace free from discrimination, harassment, and unequal treatment.
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9. Environmental and Waste Management Policy
We take environmental responsibility seriously and are committed to sustainable practices.
•Waste Disposal: We ensure that medical waste and other hazardous materials are disposed of properly in accordance with local regulations.
•Recycling: We promote the recycling of materials where possible and are constantly working towards reducing our environmental impact.
•Sustainability: We source products and packaging with an emphasis on sustainability, reducing unnecessary waste, and encouraging eco-friendly practices.
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10. Changes to Terms and Conditions
Medimore Medical Supplies reserves the right to modify or update these Terms and Conditions at any time. All changes will be posted on this page with an updated effective date.
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Contact Us
For any questions regarding these Terms and Conditions, please contact us at:

📧 Email: sales@medimore.co.za
📞 Phone: 074 803 7223
By using our website or purchasing from us, you agree to these Terms and Conditions. Thank you for choosing Medimore Medical Supplies!